Returns Policy
We don't offer returns and exchanges, but if there’s something wrong with your order (damaged or mislabeled), please let us know within seven (7) days! If you receive a wrong or damaged product, please email us at unitedridersshop@gmail.com with photos, and we'll sort it out for you.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
You can inform us of your decision by e-mail unitedridersshop@gmail.com
We will replace the item you originally ordered no later than 30 days from the day on which we receive the returned goods.
BEFORE YOU RETURN ANY ITEMS EMAIL US AT UNITEDRIDERSSHOP@GMAIL.COM TO CONFIRM THE ADDRESS AND STEPS.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The return address is set by default to the print facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. PLEASE EMAIL UNITEDRIDERSSHOP@GMAIL.COM IF YOU HAVE A RETURN.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore we reserve rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the return address on the shipping label.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
BEFORE YOU RETURN ANY ITEMS EMAIL US AT UNITEDRIDERSSHOP@GMAIL.COM TO CONFIRM THE ADDRESS AND STEPS.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail unitedridersshop@gmail.com